Q: Who do I contact to start my return or exchange?
A: We have a policy that permits exchanges and/or store credit. If you need to return/exchange your product, please contact by email at firstname.lastname@example.org
Q: Can I work for Reeset Collections?
A: We are not currently seeking new employees, however, we love to see potential, so feel free to email your resume to email@example.com and we will get back with you if we feel you could potentially be a good fit for Reeset.
Q: I didn’t realize my item was for pre-order, and now I want a refund. Can I have my order refunded?
A: We have a no *refund* policy listed on the site, however, it is possible to be given store credit in exchange for your pre-ordered product.
Q: How can I check the status of my shipment?
A: You will be emailed a notification of shipment with a tracking order when your order ships.
Q. I haven't received a shipping email - how do I know the status of my order?
A: Because we are a startup, orders are generally shipped within 5-7 business days, and sometimes, they're shipped the next day. We love you for choosing Reeset, because we know you have options - and thank you for bearing with us as we handle the overwhelming amount of shipments with just a few employees. We are so grateful. Please reach out if you have questions!